Shipping Policy

Thank you for shopping with Momfree. This policy explains where we ship, how long delivery normally takes, and what to do if there is a delivery issue.

1. Shipping Areas

Momfree currently ships within the United States. Shipping availability may depend on the delivery address and carrier coverage.

Orders shipped to Alaska or Hawaii may require additional shipping fees. Please contact care@momfree.com before placing your order so we can confirm availability and provide a shipping quote.

2. Estimated Delivery Time

The estimated total delivery time is typically 4–7 business days after an order is placed:

• Order processing: 1–2 business days
• Carrier transit: approximately 3–5 business days after shipment

Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, peak sales periods, remote delivery locations, and incorrect shipping information may affect delivery.

3. Order Processing

Orders are generally processed Monday through Saturday, excluding applicable public holidays. Orders placed before 8:00 p.m. Pacific Time may begin processing on the same processing day. This does not guarantee same-day shipment.

The 1–2 business day processing period begins after payment is successfully authorized and the order information is complete. Orders requiring payment or address verification may take longer.

Carrier transit schedules and the definition of a carrier business day may vary by carrier and destination.

4. Shipping Fees

Momfree offers free standard shipping on eligible orders of $29 or more within the contiguous United States.

For orders under $29, the available shipping fee will be calculated and displayed at checkout based on the order and delivery address.

Additional shipping charges may apply to Alaska and Hawaii. These charges are not included in the standard free-shipping offer and will be confirmed separately.

5. Order Tracking

After your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 48 hours to appear after the carrier receives the package.

6. Address Changes and Incorrect Information

Please review your shipping address carefully before submitting an order. Momfree is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after ordering, contact care@momfree.com as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once the order has entered fulfillment or has shipped.

7. Shipping Delays

If we cannot ship your order within the stated processing timeframe, we will contact you with an updated estimate and, where required by applicable law, provide the option to accept the delay or cancel the unshipped order for a refund.

8. Lost, Delayed, or Marked-Delivered Packages

If tracking shows that a package is delayed, lost, or delivered but you cannot locate it, first review the tracking details and check with household members, neighbors, the delivery location, or the carrier.

You may also contact care@momfree.com with your order number and tracking information. We will help review the shipment and work with the carrier when appropriate. Carrier investigations may be required before a replacement or other resolution can be confirmed.

9. Returns

For return, exchange, and refund information, please review our Refund Policy.

10. Contact Us

For questions about your order or this Shipping Policy, contact:

Email: care@momfree.com