Refund Policy

At Momfree, we want you to feel confident about your purchase. This policy explains when a return, exchange, or refund may be available and how to request support.

1. 30-Day Return Policy

You may request a return or exchange within 30 days after your order is delivered.

To qualify for a return, the item must be unused, clean, in its original condition, and returned with all original accessories, manuals, packaging, and proof of purchase.

Before returning any item, please contact care@momfree.com and wait for return authorization and shipping instructions. Items returned without prior authorization may not be accepted.

2. Hygiene-Sensitive Products

For hygiene and safety reasons, breast pumps and other personal-use pumping products that have been opened or used cannot be returned or exchanged for reasons unrelated to product quality, including change of mind, personal preference, incorrect sizing, or improper use.

If an opened or used product has a suspected quality issue, please contact us so we can review it under our Warranty Policy.

3. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery. If your order arrives damaged, defective, incorrect, or missing an accessory, contact us as soon as possible at care@momfree.com.

Please include your order number, a description of the issue, and clear photos or videos when available. We will review the information and provide an appropriate solution.

4. Items That Cannot Be Returned

The following items are not eligible for return or refund:

• Opened or used breast pumps returned for reasons unrelated to product quality
• Items damaged through misuse, improper operation, accident, unauthorized repair, or failure to follow product instructions
• Items returned incomplete, in an unsanitary condition, or without required accessories and packaging
• Gift cards
• Final-sale items clearly marked as final sale before purchase
• Items returned without prior authorization

5. Return Shipping

After your return request is approved, we will provide the return address and shipping instructions.

• Confirmed product quality issue, damaged item, missing accessory, or incorrect item: Momfree will cover the approved return or replacement shipping cost.
• Non-quality-related return: The customer is responsible for return shipping costs.

Please do not send a return to the address printed on the original package unless our customer support team specifically instructs you to do so.

6. Refunds

Once the returned item reaches our warehouse, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days after the returned item is received and inspected. Your bank or card provider may need additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact care@momfree.com.

7. Exchanges

To request an exchange, contact us with your order number and the reason for the exchange. Exchanges are subject to the same eligibility and hygiene conditions described in this policy.

8. Contact Us

For questions about returns, exchanges, or refunds, contact:

Email: care@momfree.com