Warranty Policy

Momfree stands behind the quality of our products and is committed to providing reliable support when a confirmed product quality issue occurs.

1. 6-Month Limited Warranty

Products purchased directly from momfree.com include a 6-month limited warranty for confirmed product quality issues. The warranty period begins on the date the order is delivered.

Products purchased through Amazon or another marketplace, retailer, or third-party seller must be handled through the original purchase channel and may be subject to that seller's warranty and service procedures.

2. What the Warranty Covers

Covered issues may include:

• Defective accessories or parts
• Damaged or non-functioning components under normal use
• A confirmed product malfunction caused by a manufacturing or product quality issue

Items that arrive damaged, incorrect, or incomplete should be reported as soon as possible and will be handled as an order issue under our Refund Policy.

3. Available Warranty Solutions

After evaluating the issue, Momfree may provide one of the following solutions, depending on the product and circumstances:

• A replacement accessory
• A replacement part
• A full product replacement

For an approved warranty claim, Momfree will cover the standard shipping cost of the approved replacement. Warranty remedies are determined after review of the available evidence and the nature of the issue.

4. What the Warranty Does Not Cover

This limited warranty does not cover:

• Improper use, incorrect operation, or failure to follow product instructions
• Accidental damage, drops, impact, liquid damage, or other external causes
• Unauthorized repair, modification, or disassembly
• Damage caused by cleaning, sterilizing, storage, or maintenance that does not follow the product manual
• Normal wear and tear, cosmetic changes, discoloration, or gradual performance changes caused by regular use
• Loss of the product or any accessory
• Damage caused by incompatible or third-party accessories
• Products purchased from an unauthorized seller or without valid proof of purchase

5. Replaceable and Consumable Parts

Silicone components and other replaceable parts, including duckbill valves and diaphragms, naturally wear over time and may harden, discolor, or lose sealing performance. These parts are generally recommended for replacement approximately every 6 months, depending on frequency of use and condition.

Normal wear of replaceable or consumable parts is not covered by the warranty. A part that is confirmed to have been defective when delivered may still qualify for support.

6. How to Request Warranty Support

To request warranty support, email care@momfree.com and provide:

• Your Momfree order number
• The product name or model
• A clear description of the issue
• Clear photos or videos showing the issue, when available

Our customer support team may request additional information or troubleshooting steps to confirm the cause of the issue and determine the appropriate solution.

7. Consumer Rights

This limited warranty gives you specific contractual rights. It does not exclude or limit any mandatory consumer rights that cannot be waived under applicable law.

8. Contact Us

For warranty service or product support, contact:

Email: care@momfree.com